1. Information We Collect
This Privacy Notice for Vemly Limited (Company House Number: 16922187) describes how we collect, store, use, and share your personal information when you use our services.
Personal Information You Provide
When you register, make a purchase, or contact us, you may provide:
- Name and email address
- Username and password
- Billing address
- Payment information (processed securely by Stripe)
Information Collected Automatically
When you visit our site, we automatically collect:
- IP address and browser type
- Device information
- Pages visited and time spent
- Referral source
Sensitive Information: We do not collect special category data such as racial or ethnic origin, political opinions, religious beliefs, or health data.
2. How We Use Your Information
We process your information to:
- Create and manage your account
- Provide our AI agent services
- Process payments and send invoices
- Send service updates and important notices
- Respond to your enquiries
- Improve our services based on usage analytics
- Prevent fraud and ensure security
- Comply with legal obligations
3. Legal Bases for Processing
Under UK GDPR, we rely on the following lawful bases:
- Contract: Processing necessary to provide services you've requested
- Legitimate interests: To operate and improve our business, where this doesn't override your rights
- Consent: Where you've given explicit permission, such as for marketing emails
- Legal obligation: To comply with applicable laws and regulations
You can withdraw consent at any time by contacting us at [email protected].
6. AI Products
Our AI-powered products use third-party providers including OpenAI and Anthropic. When you use these features, your inputs may be processed by these providers to generate responses.
We ensure all AI providers meet our security and privacy standards, and your data is handled in accordance with this policy.
8. Data Retention
We keep your data for as long as you have an account with us. If you close your account, we'll delete your personal data within 30 days, except where we need to retain it for legal or regulatory purposes.
9. Security
We protect your data using:
- SSL/TLS encryption for data in transit
- Encryption at rest for stored data
- Regular security audits
- Access controls and authentication
- Employee security training
No system is 100% secure. If you discover a vulnerability, please report it to [email protected].
10. Children's Privacy
Our services are not intended for anyone under 16. We don't knowingly collect data from children. If you believe a child has provided us with personal information, please contact us immediately.
11. Your Rights
Under UK GDPR, you have the right to:
- Access – Request a copy of your personal data
- Rectification – Correct inaccurate or incomplete data
- Erasure – Request deletion of your data
- Restrict processing – Limit how we use your data
- Data portability – Receive your data in a portable format
- Object – Object to processing based on legitimate interests
- Withdraw consent – Remove consent at any time
To exercise these rights, email [email protected] or submit a data subject access request.
Complaints
If you're unhappy with how we've handled your data, you can lodge a complaint with the Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Phone: 0303 123 1113
12. Contact Us
Questions about this policy? Get in touch:
- Email: [email protected]
- Post: Vemly Limited, 86-90 Paul Street, London EC2A 4NE
Vemly Limited (Company House Number: 16922187) is a company registered in England and Wales. We are registered with the Information Commissioner's Office.
We'll respond to all privacy requests within one month.
7. Social Logins
If you sign in using Google, GitHub, or another social provider, we receive basic profile information such as your name and email. We don't access your contacts, posts, or other social data.